I just ordered
The number arrives by email when the box leaves us — usually 3 business days after you order. Check the spam folder too.
Track your order
Where is my crystal?
Enter your order number (M3D-…) to see every step of your order — or a carrier tracking number to open its live tracking.
Your order number is on the confirmation page: M3D and six digits. Carrier numbers: UPS starts with 1Z, USPS with 9, FedEx is 12 or 15 digits.
What happens after you order
Order placed. Paid and saved together with your photo.
No tracking number yet?
It’s normal for the first days. Here is what each situation means and what to do.
Tracking hasn’t moved
Carriers sometimes scan a box late. If nothing has changed for 3 business days, write to us with your order number and we’ll chase it.
Email usIt arrived damaged
Send us photos of the crystal and the box within 48 hours of delivery and we’ll make a new one, free.
How remakes workReady when you are
Their favorite photo, kept forever
Add a photo, see it inside the crystal, and order in a few minutes. Crystals from $59.
- Free shipping $79+
- 30-day guarantee
